Relying on the basic AI matching system built in the platform's early stage, it only took 1 day to screen out a manufacturer in Changzhou, Jiangsu from 5 candidate suppliers—it not only had spot inventory, but also provided adaptive models for the East African market and was familiar with local customs clearance requirements. To dispel Karim's trust concerns, the platform proactively provided the manufacturer's production qualification certificates and past export inspection reports, and coordinated a 30-minute online factory inspection to allow Karim to intuitively see the equipment production process and quality inspection links. Regarding price differences, the platform assisted in communication as a "third-party intermediary", finally negotiating the unit purchase price from the original $18,000 to $16,000, and clearly stipulated that the platform would supervise the performance process.
In the delivery link, the platform collaborated with cooperative cross-border logistics providers to formulate a "factory direct to port + full-process visual tracking" plan, reducing the originally estimated 60-day delivery cycle to 40 days. Considering that Karim's team was not familiar with equipment operation, the platform additionally coordinated with the manufacturer to produce a Swahili graphic operation guide and recorded key component maintenance videos, and the platform's bilingual specialists answered subsequent operation questions simultaneously.
After the equipment was successfully delivered to the port and put into use, Karim specially fed back to the platform through the local chamber of commerce: "I didn't expect the new platform to be so efficient—it not only helped us find suitable equipment, but also saved money and time." This service also allowed the platform to accumulate key experience in "overseas purchaser demand conversion"—subsequently, for the African market, the platform specially added functional modules such as "local language service package" and "performance guarantee mechanism" to further improve the procurement-side service capabilities.
